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Wiki Articles - How to Stop E-Mail Abuse
E-mail can be a terrific, quick, and efficient form of communication, or it can be horrific.
It all depends on how it is used. When people use e-mail in ways that are not effective, the results can be disastrous, costing organ
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
izations millions in loss productivity. Miscommunication and misinterpretations easily occur with each touch of the "send" button.
Have you ever witnessed an e-mail war? How often are you "cc'd" on e-mails that you don’t need
Have you ever witnessed an e-mail war? How often are you "cc'd" on e-mails that you don’t need
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
o read (which fill up your inbox, causing you to miss other vital messages)? These things kill job satisfaction and overall daily effectiveness of individuals and organizations.
Let’s take a closer look at the e-mail problems
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
we encounter and some solutions.
E-Mail Problems
1. E-mail is limited to one dimension of communication: the written word. E-mail lacks the clarity of other forms of communication -- namely, face-to-face communication
E-Mail Problems
1. E-mail is limited to one dimension of communication: the written word. E-mail lacks the clarity of other forms of communication -- namely, face-to-face communication
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
We do not see facial expressions, notice body language, or hear tone of voice. So, when someone receives an e-mail, they imagine those things. If the e-mail recipient has issues with us, they will imagine the worst, no matter w
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
hat our intentions are.
2. You can’t adjust an e-mail. E-mail is a one-way conversation. During a conversation, we tend to make mid-course adjustments to adapt to the other person’s reaction. We are unable to do this when we c
2. You can’t adjust an e-mail. E-mail is a one-way conversation. During a conversation, we tend to make mid-course adjustments to adapt to the other person’s reaction. We are unable to do this when we c
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
mmunicate through e-mail.
3. You cannot control when an e-mail is read. Have you ever had an e-mail upset you, only to read the same e-mail later in the day and discover that it’s not upsetting after all? Our moods and emotion
3. You cannot control when an e-mail is read. Have you ever had an e-mail upset you, only to read the same e-mail later in the day and discover that it’s not upsetting after all? Our moods and emotion
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
s affect the way we read things. When we send an e-mail, we don’t know the recipient’s mood. However, if we call or visit the person, we can back off and schedule a different time to discuss an issue if we see that it’s not a g
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
od time. With e-mail, you have no control after you hit “Send.”
4. People read e-mails differently based on whom the sender is. If you are having “challenges” with someone, that person may misinterpret what you are saying, no
4. People read e-mails differently based on whom the sender is. If you are having “challenges” with someone, that person may misinterpret what you are saying, no
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
matter how accurately you wrote the e-mail.
5. Email can be saved, forwarded, circulated (to people you did not intend) and used against you. E-mail can be manipulated. We have all written things we wish we hadn’t. You can’t d
5. Email can be saved, forwarded, circulated (to people you did not intend) and used against you. E-mail can be manipulated. We have all written things we wish we hadn’t. You can’t d
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
anything about the past, but you can do something about the present, which will affect your future.
6. You can’t necessarily assume the e-mail was received. For all sorts of weird and sometimes unknown reasons e-mails can get
6. You can’t necessarily assume the e-mail was received. For all sorts of weird and sometimes unknown reasons e-mails can get
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
lost in cyberspace.
E-Mail Solutions
1. Use e-mail for its four main purposes: to communicate information, to receive information, as a form of documentation, and for friendly correspondence. For example, use e-mail
E-Mail Solutions
1. Use e-mail for its four main purposes: to communicate information, to receive information, as a form of documentation, and for friendly correspondence. For example, use e-mail
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
to keep everyone informed of a project’s status, to verify what was discussed in a face-to-face or phone conversation, to ask a quick question, and to say hello and to compliment.
2. Do not use e-mail to resolve emotional ups
2. Do not use e-mail to resolve emotional ups
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
ts. In other words, if you are upset with someone or someone is upset with you, do not use e-mail. Call the person or go talk to the person face to face. Given all the problems regarding communicating via e-mail, it is not a go
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
od way to communicate emotions or resolve difficulties. The person face to face. Given all the problems regarding communicating via e-mail, it is not a good way to communicate emotions or resolve difficulties.
3. State the pur
3. State the pur
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
ose of your e-mail immediately. By stating the purpose in the subject heading or in the first sentence of your text, you minimize the possibility that the recipient will misinterpret your message or delete it before it is read.
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
4. Write e-mail as you would a newspaper article. The first paragraph should contain the most pertinent information, with details following in subsequent paragraphs. People are busy and need the highlights. They may never fin
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
sh the e-mail and may miss your important information if it is buried in the body of the text. If appropriate, have a quick summary sentence at the end.
5. If you e-mail back and forth with someone more than two times about th
5. If you e-mail back and forth with someone more than two times about th
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
e same issue,
it is time to pick up the phone and get clarification. When e-mails volley back and forth about the same issue, it is often a sign that something is going on (someone is really upset, doesn’t understand, or is b
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
ing resistant).
6. A good rule of thumb is that if you wouldn’t want the e-mail published in a newspaper, then don’t send it. You never know what will happen with your e-mail or who it will be forwarded to once you press send
6. A good rule of thumb is that if you wouldn’t want the e-mail published in a newspaper, then don’t send it. You never know what will happen with your e-mail or who it will be forwarded to once you press send
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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